How can I contact Nine Yards Co.?
Email support@nineyardsco.com. Our support hours are Monday–Friday, 7:00 AM–5:00 PM CT.
How do I track my order?
Use our Order Tracking page and enter your order number along with the email address or phone number used at checkout.
How does shipping work?
Many of our products are large or made to order and may ship directly from the manufacturer. Shipping costs, delivery methods, and estimated timelines vary by product. Review the product page and your order confirmation for the details that apply to your purchase.
Can I change or cancel an order?
Contact us as soon as possible. We will do our best to help, but changes or cancellations may not be available after an order enters processing, production, or shipment.
What is your return policy?
Return eligibility and costs can vary by product and supplier. Please review our Return and Refund Policy before ordering, or contact us with questions about a specific item.
Are products covered by a warranty?
Warranty coverage varies by manufacturer and product. Any applicable warranty information will be included on the product page or provided upon request.
Do you install products?
Installation availability varies by product and location. Contact us before ordering if installation is important to your purchase.