Order Cancellation Policy
Contact us immediately
To request an order cancellation, contact Nine Yards Co. as soon as possible at support@nineyardsco.com or (270) 296-0740. Include your order number and the reason for the request. A cancellation is not complete until we confirm it in writing.
Before supplier processing
An order may generally be canceled without charge before it has been submitted to a supplier, entered production, prepared for fulfillment, or released to a carrier. If approved, the amount collected for the canceled item or order will be refunded to the original payment method.
After processing begins
Once an order has been submitted to a supplier, entered production, or begun fulfillment, cancellation may no longer be possible. If cancellation is still available, manufacturer, payment-processing, handling, restocking, or freight charges may apply. We will explain any known charge before completing an available cancellation.
Custom and made-to-order products
Custom, configured, personalized, special-order, and made-to-order products may become noncancelable immediately after the order is accepted or production begins. Product-specific terms disclosed on the product page, written quote, invoice, or order confirmation control when they differ from this general policy.
After shipment
An order cannot be canceled after it has shipped. It may be eligible for return under our Return and Refund Policy. Return shipping, original freight charges, restocking fees, and product-specific restrictions may apply. Please do not refuse delivery unless the shipment has documented substantial damage or we instruct you to do so in writing.
Refund timing
Approved cancellation refunds are issued to the original payment method. We generally process the refund within five business days after approval. Your bank or payment provider may require an additional 5–10 business days to post the credit.
Related policies
For orders that have already shipped, see our Return and Refund Policy. For delivery appointments, freight access, address changes, or shipping charges, see our Shipping Policy.
Contact
Email: support@nineyardsco.com
Phone: (270) 296-0740
Support hours: Monday–Friday, 7:00 AM–5:00 PM Central Time
Nine Yards Co. is an assumed name of Pray Ecom LLC.