Warranty & Product Support
Manufacturer warranty coverage
Products sold by Nine Yards Co. may include a manufacturer’s warranty. Coverage length, eligible parts, exclusions, registration requirements, labor coverage, shipping responsibility, and available remedies vary by brand and product. The manufacturer’s written warranty provided with the product or displayed on the applicable product page controls.
Before ordering, contact us if you need a copy of a product’s warranty terms. Product-specific warranty information will be added to product pages as it becomes available from each approved supplier.
How we help
If you believe a product has a covered defect, email support@nineyardsco.com with your order number, product model and serial number, a description of the problem, and clear photographs or video when helpful. We will provide available order documentation and reasonable assistance coordinating with the manufacturer or authorized service provider. Final claim approval and the available remedy remain subject to the manufacturer’s warranty.
Possible remedies
Depending on the manufacturer’s terms, an approved claim may result in troubleshooting support, replacement parts, repair, replacement, or another remedy selected by the manufacturer. A warranty claim does not automatically qualify for a refund.
Common exclusions
Manufacturer warranties commonly exclude normal wear, consumable items, cosmetic damage, improper storage, misuse, accidents, unauthorized modifications or repairs, failure to follow instructions, improper installation, inadequate maintenance, and environmental conditions outside the product’s specifications. Exact exclusions vary by product.
Labor, installation, and transportation
Unless the applicable manufacturer’s warranty expressly states otherwise, labor, removal, reinstallation, site work, travel, diagnostic charges, packaging, and transportation may not be covered. Do not ship a product or component without written authorization and return instructions.
Damage at delivery
Shipping damage is handled under our Shipping Policy and Return and Refund Policy, not as a standard warranty claim. Inspect deliveries promptly, document visible damage on the carrier’s receipt, keep all packaging, and report freight damage within 24 hours or concealed and parcel damage within 48 hours of discovery.
Returns are different from warranties
A return request concerns whether an eligible product can be returned under our Return and Refund Policy. A warranty claim concerns a defect covered by the manufacturer after delivery. Different deadlines, documentation, shipping responsibilities, and remedies may apply.
Contact
Email: support@nineyardsco.com
Phone: (270) 296-0740
Support hours: Monday–Friday, 7:00 AM–5:00 PM Central Time
Nine Yards Co. is an assumed name of Pray Ecom LLC.