Shipping policy

Effective date: October 14, 2026

1. Introduction

At Nine Yards Co., we want the delivery process to be clear from purchase through arrival. Because our products may ship directly from different manufacturers and suppliers, shipping methods, charges, handling times, and delivery estimates can vary by product and destination.

2. Shipping Destinations

Shipping availability is determined by the product, supplier, and delivery address. Any location restrictions will be shown on the product page, at checkout, or communicated before the order is fulfilled.

Some carriers cannot deliver to P.O. boxes, and large or freight-shipped products generally require a valid street address.

3. Shipping Costs

Shipping charges, when applicable, are calculated based on the product, supplier, delivery location, and required delivery method. Available shipping charges will be shown at checkout whenever possible. If a shipping quote or additional delivery information is required, we will contact you before fulfillment.

Taxes and any applicable duties are calculated separately where required.

4. Order Handling and Delivery Estimates

Handling and transit times vary by product and supplier. Estimated timing may appear on the product page, at checkout, or in your order confirmation. Delivery dates are estimates and may be affected by inventory availability, carrier schedules, weather, holidays, remote locations, and other circumstances outside our control.

If products in one order ship from different suppliers, they may arrive in separate shipments.

5. Shipping Methods and Carriers

Orders may ship by parcel carrier, common carrier, or freight service depending on product size, weight, destination, and supplier. The carrier and service level may vary by order.

When tracking information is available, it will be sent to the email address or phone number provided at checkout after the shipment is prepared.

6. Freight and Large-Item Deliveries

Large outdoor products may require delivery by an 18-wheel tractor-trailer or another freight vehicle. Freight deliveries are generally curbside or to the first safe, accessible location at the delivery address unless the product page or written order confirmation states otherwise. Curbside delivery does not include moving the product into a home, garage, backyard, building, or final installation location.

Freight carriers commonly contact the customer to schedule a delivery appointment. A valid daytime phone number is required at checkout, and the customer is responsible for responding to the carrier and being available during the scheduled delivery window.

Liftgate service, residential delivery, limited-access delivery, inside delivery, white-glove service, or other special handling is not included unless expressly shown on the product page, selected at checkout, or confirmed by us in writing. When available, these services may require an additional charge. Some products may require customer-provided unloading equipment or additional people; any known requirements will be disclosed on the product page or before fulfillment.

The customer is responsible for ensuring that the delivery location can safely accommodate the carrier, including adequate road access, clearance, turning space, and a firm delivery surface. The customer is also responsible for arranging movement, assembly, installation, permits, site preparation, or equipment needed after delivery unless those services are expressly included in writing.

7. Inspecting Your Delivery

Please inspect the packaging and product at delivery whenever possible. Note visible damage or missing cartons on the carrier’s delivery receipt before signing. Take clear photographs of the packaging, shipping label, and affected product, keep all packaging materials, and contact us as soon as possible.

If freight damage is severe or the shipment appears unsafe to accept, refuse the delivery, write “refused — damaged” on the delivery receipt, and contact us within 24 hours. For concealed damage or parcel damage, contact us within 48 hours of discovery with photographs and your order number. Damage and shortage claims may be subject to carrier or supplier reporting deadlines, so prompt notice is essential.

8. Delayed, Lost, or Missing Shipments

If tracking has not updated, a shipment is marked delivered but cannot be found, or part of your order is missing, first confirm the shipping address and check with household members, neighbors, or building management. Then contact us with your order number so we can work with the carrier or supplier.

9. Address Accuracy and Delivery Access

Please review your shipping address and contact information carefully before placing an order. Contact us immediately if a correction is needed. Once an order has entered fulfillment, an address change may not be possible.

Additional charges caused by an incorrect address, an unsuccessful delivery attempt, missed appointment, limited site access, refused delivery without documented damage, storage, redelivery, special handling, or return-to-sender shipment may be the customer’s responsibility unless the issue resulted from our error.

10. Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations after an order has been submitted to a supplier, entered production, or been released to a carrier. Product-specific cancellation, processing, or restocking terms may apply.

11. Product-Specific Terms

Certain manufacturers and products have their own processing times, shipping restrictions, unloading requirements, cancellation rules, return conditions, and warranty procedures. When product-specific terms differ from this general policy, the terms disclosed on the product page, in a written quote, or in the order confirmation before fulfillment will control for that product.

12. Returns and Refunds

Returns, cancellations, exchanges, and refunds are governed by our Return and Refund Policy and any product-specific terms disclosed before purchase. Please do not refuse a delivery for reasons other than documented damage or return an item without contacting us first, as unauthorized returns may result in additional charges or may not be accepted.

13. Contact Us

For shipping questions or delivery assistance, contact Nine Yards Co. at support@nineyardsco.com or (270) 296-0740 and include your order number when available.

Nine Yards Co. is an assumed name of Pray Ecom LLC.

14. Changes to This Policy

We may update this Shipping Policy from time to time. Changes take effect when posted on this page.